Data Systems Support Services

Our team are there to help you with services to meet your needs. We offer managed services, break/fix, ad hoc or project support – whatever fits your needs.

Services

Service Description
Full managed service Full managed service for databases, applications and operating systems, includes:
Administration
Monitoring
Unlimited support
Patch 4 per year
Upgrade 1 per 3 years
Backup/Recovery
Managed service no upgrades Managed service no upgrades
Administration
Monitoring
Unlimited support
Patch 4 per year
Backup/Recovery
Proactive support Proactive support
Administration
Monitoring
Pre-paid hourly support
Backup
Break Fix support Break Fix
Pre-paid hourly support
Project support Plan ahead for project resources, book specialists by the hour in pre-paid blocks or invoiced for hours worked
Health Check Evaluate the existing environment includes checks on:
Best practice
Patch levels
Product version and edition
Error logs
Design
Licenses (over and under)
Potential for consolidation
As Is Documents Document the existing environment configuration to enable project planning and disaster recovery.
Environment Review Review of the infrastructure supporting your data systems. This can be used to prepare for migration to another platform or simply to have the high level picture.
License Consolidation Investigation into the usage of product features and system resources to identify potential for consolidation or license downgrade. This service has a 100% history of identifying pathways to saving on software license costs.
Security & Compliance Validation Checks for security and compliance in accordance with specific industry standards (HIPAA, PCI etc) or local policies. Checks may include:
Security configuration measured against industry best practices.
Software vulnerability patch updates.
Data policy checks such as data obfuscation,
Performance Review Our experienced team will analyse your Oracle or SQL Server databases systems to identify bottlenecks and bad performing queries. We will then provide recommended remedial actions and expected benefits based on this analysis to improve your database and, ultimately, your systems performance.
Quarterly patching and updates Annual support for applying software patches and minor release updates for Oracle and MS SQL Server products.
Software version upgrades Upgrading or migrating to different software version releases or editions.
Ad-Hoc support or consultancy per hour Resolve immediate issues or start planning you next steps with our expert assistance.
Systems and Data Migration Migration of systems and/or data to new environments, software or platforms. Hosted to cloud migration for example.
Systems and Data Integration Get your systems talking, we will design and implement integration solutions.

Supported Technologies

The following list is an example of technologies we support. This list is not exhaustive, if your product is not listed we can still help.

  • Data Integration, Migration and ETL
  • Data Modelling
  • Linux
  • Microsoft Azure
  • Microsoft Cloud Applications including Office 365
  • Microsoft SQL Server
  • Microsoft Windows Server
  • PL/SQL Development
  • Project Management
  • Oracle Cloud
  • Oracle Database
  • Oracle Fusion MiddleWare (FMW) including WebLogic Server
  • SAP Basis
  • SAP Data Services
  • Server and PC Hardware
  • Software Licensing
  • Solution Design
  • TSQL Development
  • Unix
  • Workload Automation
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BAS Technologies LLC | Florida

BAS Technologies Pty Ltd | Australia |ABN: 88169490242

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