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Our team are there to help you with services to meet your needs. We offer managed services, break/fix, ad hoc or project support – whatever fits your needs.
Full managed service Managed service no upgrades Proactive support Break Fix support Project support Project support As Is Documents Environment Review License Consolidation Security & Compliance Validation Performance Review Quarterly patching and updates Software version upgrades Ad-Hoc support or consultancy per hour Systems and Data Migration Systems and Data Integration Full managed serviceFull managed service for databases, applications and operating systems, includes:
- Administration
- Monitoring
- Unlimited support
- Patch 4 per year
- Upgrade 1 per 3 years
- Backup/Recovery
- Managed service no upgrades
- Administration
- Monitoring
- Unlimited support
- Patch 4 per year
- Backup/Recovery
- Proactive support
- Administration
- Monitoring
- Pre-paid hourly support
- Backup
- Break Fix
- Pre-paid hourly support
Plan ahead for project resources, book specialists by the hour in pre-paid blocks or invoiced for hours worked
Project supportEvaluate the existing environment includes checks on:
- Best practice
- Patch levels
- Product version and edition
- Error logs
- Design
- Licenses (over and under)
- Potential for consolidation
Document the existing environment configuration to enable project planning and disaster recovery.
Environment ReviewReview of the infrastructure supporting your data systems. This can be used to prepare for migration to another platform or simply to have the high level picture.
License ConsolidationInvestigation into the usage of product features and system resources to identify potential for consolidation or license downgrade. This service has a 100% history of identifying pathways to saving on software license costs.
Security & Compliance Validation Checks for security and compliance in accordance with specific industry standards (HIPAA, PCI etc) or local policies. Checks may include:Security configuration measured against industry best practices.
Software vulnerability patch updates.
Data policy checks such as data obfuscation Performance Review
Our experienced team will analyse your Oracle or SQL Server databases systems to identify bottlenecks and bad performing queries. We will then provide recommended remedial actions and expected benefits based on this analysis to improve your database and, ultimately, your systems performance.
Quarterly patching and updatesAnnual support for applying software patches and minor release updates for Oracle and MS SQL Server products.
Software version upgradesUpgrading or migrating to different software version releases or editions.
Ad-Hoc support or consultancy per hourResolve immediate issues or start planning you next steps with our expert assistance.
Systems and Data MigrationMigration of systems and/or data to new environments, software or platforms. Hosted to cloud migration for example.
Systems and Data IntegrationGet your systems talking, we will design and implement integration solutions.
Supported Technologies
The following list is an example of technologies we support. This list is not exhaustive, if your product is not listed we can still help.